Refund Policy

Effective Date: May 23, 2026 | Last Updated: May 23, 2026

1. Introduction

At Cabana Taco, we are committed to delivering fresh, high-quality food and a satisfying customer experience with every order. We understand that issues can occasionally arise, and we want to make sure every customer feels heard and fairly treated. This Refund Policy outlines the conditions under which refunds, exchanges, partial refunds, and cancellations are handled for orders placed through our website at taco-cabana.click.

This policy applies to all food orders, catering services, and any other purchases made directly through our platform. We encourage all customers to review their orders carefully before submitting payment. Because our products are perishable food items, our refund process is guided by both food safety standards and fair consumer protection practices in accordance with applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act) and applicable state consumer protection statutes.

2. Eligibility Conditions for Refunds

Cabana Taco will consider refund requests under the following circumstances:

• You received an incorrect item that does not match your confirmed order.
• Your order arrived in an unsatisfactory condition, including spoiled, contaminated, or significantly damaged food items.
• Your order was never delivered and no delivery confirmation was provided.
• A technical or billing error resulted in a duplicate charge or an unauthorized transaction.
• Your order was significantly delayed beyond the estimated delivery or pickup window without prior notice.
• A menu item you ordered was unavailable, and a substitution was made without your consent.

Refund eligibility is evaluated on a case-by-case basis. Cabana Taco reserves the right to request supporting documentation, including photographs of the received items, order confirmation details, or any other relevant information to process your claim.

3. Timeframes for Refund Requests

To be considered for a refund, requests must be submitted within the following timeframes:

Requests submitted outside these windows may not be honored. We strongly encourage customers to inspect their orders upon receipt and report any discrepancies immediately.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Orders where the customer provided an incorrect delivery address and the order was delivered to that address.
• Food items that have been partially or fully consumed and the complaint is based solely on personal taste or preference.
• Orders where the customer was notified of a delay and accepted the updated delivery time.
• Promotional or complimentary items provided at no charge.
• Service fees, delivery fees, or platform convenience charges once an order has been dispatched.
• Gift cards or digital credits that have already been redeemed.
• Orders that were customized per the customer's explicit special instructions, provided the customization was fulfilled correctly.
• Refund requests submitted beyond the timeframes listed in Section 3.

5. How to Request a Refund — Step-by-Step Guide

Follow the steps below to submit a refund request with Cabana Taco:

1. Step 1 — Gather Your Information: Have your order number, date and time of purchase, payment method, and a brief description of the issue ready before contacting us.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the incorrect, damaged, or unsatisfactory food items. Visual evidence significantly helps us expedite your claim.
3. Step 3 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at taco-cabana.click. Include your order number, a description of the issue, and any supporting photos.
4. Step 4 — Receive Confirmation: Our team will send you an acknowledgment email confirming receipt of your request within 1 business day.
5. Step 5 — Review Process: Our customer service team will review your claim, which may include verifying your order history, consulting with our kitchen or delivery staff, and assessing any documentation provided. This process typically takes 2 to 5 business days.
6. Step 6 — Resolution Notification: You will be notified of the outcome of your refund request by email. If approved, we will communicate the refund amount and the processing timeline based on your original payment method.
7. Step 7 — Refund Issued: If your refund is approved, it will be processed according to the timelines outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time required for the funds to appear in your account varies depending on your payment method:

Please note that processing times may vary depending on your financial institution. Cabana Taco is not responsible for delays caused by banks or payment processors once the refund has been issued on our end. If you have not received your refund within the stated timeframe, please contact your bank or payment provider before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder was delivered correctly.
• A food item arrived in a condition that was below our quality standards but was still partially consumable.
• A promotional discount or coupon was applied to the original order, and the refund is calculated on the net amount paid.
• The issue affects only part of a bundle or combo meal, and the other components were satisfactory.
• Delivery fees or service charges are not refundable as part of a partial refund relating solely to food quality.

The amount of a partial refund will be determined at the sole discretion of Cabana Taco based on a fair assessment of the issue reported. We aim to provide a resolution that reflects the actual value of the affected portion of your order.

8. Exchange Policy

Due to the perishable nature of our food products, direct exchanges are generally not available for delivered orders. However, in certain circumstances, Cabana Taco may offer the following alternatives:

• Re-delivery: If your order was incorrect or significantly deficient, we may arrange a complimentary re-delivery of the correct items, subject to availability and operational hours.
• Store Credit: Instead of a monetary refund, we may offer equivalent store credit that can be applied to a future order. Store credit does not expire and can be used on any item available on our menu.
• In-Store Exchange: For orders picked up in person, customers may be eligible for an in-store exchange of incorrect items at the time of the visit, provided the issue is reported immediately to a staff member on-site.

All exchange requests must meet the same eligibility criteria and timeframes outlined in Sections 2 and 3 of this policy.

9. Cancellation Policy

Cabana Taco prepares food orders as soon as they are confirmed. As a result, our ability to accommodate cancellations is time-sensitive.

9.1 Standard Orders

• Cancellations must be requested within 5 minutes of placing your order to be eligible for a full refund.
• Once food preparation has begun, cancellations may not be accepted, or only a partial refund may be issued.
• Orders that have already been dispatched for delivery cannot be cancelled.

9.2 Catering and Large Group Orders

• Catering orders must be cancelled at least 48 hours prior to the scheduled service time to receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled time may be eligible for a 50% refund.
• Cancellations made less than 24 hours before the scheduled service time are non-refundable.
• Specific cancellation terms for catering contracts may supersede the above and will be clearly stated in your catering agreement.

9.3 Pre-Orders and Scheduled Orders

• Pre-orders and scheduled future orders may be cancelled up to 2 hours before the scheduled preparation time for a full refund.
• Cancellations requested after preparation has commenced will be handled on a case-by-case basis.

To cancel an order, please contact us immediately at [email protected] with your order number and cancellation request.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Cabana Taco provides a structured dispute resolution process to ensure fair treatment for all customers.

10.1 Internal Escalation

If your initial refund request has been denied or you are unsatisfied with the resolution offered, you may escalate your concern by sending a detailed written complaint to [email protected] with the subject line "Refund Dispute — [Your Order Number]." A senior member of our customer service team will review your case within 5 business days and provide a final internal resolution.

10.2 Chargeback Rights

If you believe a charge was made in error or without authorization, you retain the right to dispute the charge directly with your credit card issuer or bank. Under the Fair Credit Billing Act (FCBA) and applicable card network rules, you may have the right to initiate a chargeback. However, we encourage customers to contact us directly first, as we are committed to resolving issues promptly and amicably.

10.3 Consumer Protection Agencies

If a resolution cannot be reached through our internal process, you may file a complaint with the following bodies:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Consumer Financial Protection Bureau (CFPB): consumerfinance.gov/complaint
• Your applicable state Attorney General's consumer protection office.

10.4 Governing Law

This Refund Policy is governed by the laws of the United States of America. Any disputes arising from this policy that cannot be resolved informally shall be subject to binding arbitration in accordance with applicable federal arbitration rules, or as otherwise mutually agreed upon by both parties.

11. Fraudulent Refund Claims

Cabana Taco takes fraudulent refund claims very seriously. Any customer found to be submitting false, misleading, or repeated fraudulent refund requests may have their account suspended or permanently banned from our platform. We reserve the right to pursue legal remedies for losses incurred due to fraudulent activity in accordance with applicable United States law.

12. Changes to This Refund Policy

Cabana Taco reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about our refund practices.

13. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or customer service concerns, please contact us through the following channels: